Posted 10 September 2025, 3:36 pm EST
Hi !
I have my team to give support multiple applications at Playpower.
We bought 4 licenses long time ago, very long time ago. before Jun 19 2020
The 4 license were for product Active Report 7 , which I am not seeing anymore in the Product list page. Only products for Component One.
The way that these license were installed was using an external old tool in one computer, and we have decommissioned that computer which had this installed and now we moved the CI/CD deployment to Azure Pipelines. That caused the problem that the application that was using that tool is not working because it has no license.
the 1 license I have received is the one installed in the machine, and the 3 other licenses were assigned to people that are no longer in the company.
I need to know how to solve this situation, by either recovering the 3 licenses of the people that is no longer in the company, and or by buying a license that can support Azure Devops pipelines deployments.
Please advise.
-Luis Bernabe