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Get in touch with our Support Team

Whether you're a licensed customer or you're just trying our tools with a free trial, you can chat directly with a member of our support team using the SupportOne portal. All you need is a MESCIUS account and a question! A specialized support team member will be in touch within one business day after you open your ticket.

Open A Ticket

Access Community Forums

Each product line boasts its own active community of contributing users, developers and our own support staff. Click on any of the icons below to be taken to the forum for that product.





Document Solutions

Phone support is available for customers that have Platinum Support included with their purchased products issues related to licensing or installation of a product. Monday through Friday during regular business hours (EST) at 412-681-4738