Licence not being detected

Licence not being detected

Posted by: paul.buckingham on 7 November 2025, 8:04 am EST

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  paul.buckingham

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  Posted 7 November 2025, 8:04 am EST - Updated 7 November 2025, 8:09 am EST

  Hi,
  
  I’m setting up a PC for development including using the Spread component.
  
  Despite having a valid licence in License Manager, it still reports that the demo licence has expired - which is true, but there is also another licence which is valid.
  
  I’ve added screenshots of the error dialogs. Any idea why this might be happening?
  
  Thanks
  
  

• 

  aastha.gupta

  

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  Posted 10 November 2025, 1:36 am EST

  Hi Paul,

  Since this issue involves some confidential details, we’ve moved it to our private support portal. Please track your case with ID “CAS-59809-G1X0H7” using the link below:

  https://developer.mescius.com/my-account/my-support/case/d0ceddd4-f5bd-f011-bbd3-00224832a8dd

  Also, please note that this portal is meant for C1 WinForms cases. For Spread.NET WinForms issues, kindly post your query on the following portal instead: https://developer.mescius.com/forums/spread-winforms

  Thanks & regards,
  
  Aastha