Pdf documents with multiple checkboxes with the same name have buggy behavior

Pdf documents with multiple checkboxes with the same name have buggy behavior

Posted by: rui.freitas on 21 November 2022, 8:56 am EST

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  rui.freitas

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  Posted 21 November 2022, 8:56 am EST

  Hi,

  Our support team uses Adobe Acrobat Reader Standard DC to create some PDF documents.

  They have a use case where they want to use checkboxes like radio buttons, i.e. if they have two checkboxes, only one should be checked (they should be mutually exclusive).
  
  I attached a video of how it should work (it works with Adobe Acrobat Reader Standard DC).
  
  Expected behavior.zip

  Currently, using GrapeCity PdfViewer, both checkboxes are checked when we try to only select one.

  We have a license for GrapeCity PdfViewer. Do you think we should create a support ticket?

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  manish.gupta

  

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  Posted 22 November 2022, 5:33 am EST

  Hi RUI,
  
  We are sorry for the inconvenience caused. Thank you for sharing the video. We request you share the PDF that you show in the video so that we may investigate further.
  
  If you are not OK to share the PDF here, please create a case here private portal:
  
  https://www.grapecity.com/my-account/my-support

  We would investigate and let you know.

  Regards,
  
  Manish Gupta

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  rui.freitas

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  Posted 22 November 2022, 6:30 am EST

  Hi Manish!

  Thanks for your answer.

  I attached a PDF example where we can see the problem.
  
  442-1.zip

  To reproduce, open the PDF with GC Viewer and try to select one of the checkboxes. Both checkboxes are checked when we try to only select one.

  Thanks!

  Regards,
  
  Rui

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  manish.gupta

  

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  Posted 23 November 2022, 5:19 am EST

  Hi Rui,
  
  Thank you for sharing the PDF. We are able to replicate the issue at our end and it has been forwarded to the concerned team with the internal tracking id: DOC -4874.

  We will let you know as we have an update on this.

  Regards,
  
  Manish Gupta

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  rui.freitas

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  Posted 23 November 2022, 6:41 am EST

  Hi Manish!

  Thanks! I will be waiting for your feedback.

  Kind regards,
  
  Rui Freitas

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  rui.freitas

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  Posted 24 November 2022, 10:34 pm EST

  Hi Manish!

  Do you have an idea of when this issue will be fixed?

  Thanks!

  Kind regards,
  
  Rui Freitas

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  manish.gupta

  

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  Posted 28 November 2022, 12:13 am EST

  Hi Rui,
  
  We are sorry, this issue is currently with the development team and they are discussing it. We will let you know as we get an update on this.

  Regards,
  
  Manish Gupta

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  Paul.Gambke

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  Posted 28 November 2022, 11:24 am EST

  Hi Manish,

  thank you for your feedback so far.
  
  We are trying to replace our old pdf component with the Grapecity viewer.
  
  Unfortunately the problem described by Rui is a showstopper for us at the moment as many of our existing forms are affected.
  
  Until when can we expect a solution to this? Would it help if we create an official support request?

  Best regards,
  
  Paul

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  manish.gupta

  

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  Posted 28 November 2022, 11:51 pm EST

  Hi Paul,
  
  The development team is working on this and the estimated time for the release containing this fix is for next to next week that is around mid December. This date is the estimated date.

  Regards,
  
  Manish Gupta

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  Paul.Gambke

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  Posted 29 November 2022, 6:24 am EST

  Hi Manish,

  ok thank you for the feedback and the quick reply.
  
  We will be waiting for the fix then.

  Regards,
  
  Paul

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  manish.gupta

  

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  Posted 29 December 2022, 7:29 am EST

  Hi Paul,
  
  This issue is fixed in the latest release GrapeCity PDF Viewer Version 4.0.1 (SupportApi/GcPdf v6.0.1)

  Please update to the latest version.

  Regards,
  
  Manish Gupta

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  rui.freitas

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  Posted 12 January 2023, 2:26 pm EST

  Hey Manish!

  We’ve updated to the latest version but the problem doesn’t seem to be fixed yet, or at least, not totally fixed. For example, when you save the file, using GC viewer, the resulting file will have both checkboxes checked (or none of the checkboxes checked).

  To reproduce the problem, you can use the GC viewer in this demo:
  
  https://www.grapecity.com/documents-api-pdfviewer/demos/editor/edit-forms/purejs

  1. Load the file that I attached before (442-1.zip - https://gccontent.blob.core.windows.net/discourse-forum-uploads/file-bab75d2d-398d-4efe-8cfe-3f39531f6e4b.zip)

  2 a). Select, for example, on the second page, the checkbox option with value “folgende Mängel:”.

  3.a) Click ‘Save’. In the resulting file, none of that checkboxes is checked.

  2.b). Select, for example, on the second page, the checkbox option with value “keine Mängel”.

  3)b) Click ‘Save’. In the resulting file, both checkboxes are checked.

  Thanks!

  Best regards,
  
  Rui Freitas

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  manish.gupta

  

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  Posted 13 January 2023, 7:36 am EST

  Hi Rui,
  
  We are sorry for the inconvenience. We have forwarded this to the concerned team for further investigation.

  Regards,
  
  Manish Gupta

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  manish.gupta

  

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  Posted 3 February 2023, 6:02 am EST

  Hi Rui,
  
  Please update to the latest release GrapeCity PDF Viewer Version 4.0.3 (SupportApi/GcPdf v6.0.3).
  
  This release contains a fix for your issue. Please refer to the attached sample for reference.

  Regards,
  
  Manish Gupta