CheckBox position

CheckBox position

Posted by: moshek on 6 March 2025, 11:02 am EST

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  moshek

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  Posted 6 March 2025, 11:02 am EST - Updated 6 March 2025, 11:31 am EST

  I open a PDF file with several CheckBox Fields in it.
  
  After Zoom in / Zoom Out the position of the fields changes to wrong position

  

  1920×1040 211 KB

  

  1920×1040 145 KB

  CheckBox.zip

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  moshek

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  Posted 6 March 2025, 11:09 am EST - Updated 6 March 2025, 11:32 am EST

  Here is the pdf fileCheckBox.zip

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  prabhat.sharma

  

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  Posted 7 March 2025, 4:31 am EST - Updated 7 March 2025, 4:38 am EST

  Hi,
  
  Thanks for sharing the PDF file with us. We can observe that the position of the checkboxes has changed through the screenshots you attached. However, the issue has not been replicated on our end using the given PDF and the DsPdfViewer. Please refer to the below screenshot that illustrates the same.

  To resolve this issue, we recommend you check if the issue occurs in the latest Version of DsPdfViewer, and if the issue persists, please share the following details with us:

  A stripped-down sample replicating the issue.
  
  System configurations.

  Kind Regards,
  
  Prabhat Sharma.

  https://gccontent.blob.core.windows.net/discourse-forum-uploads/file-1afb0138-4e1e-4c7b-b242-ec7d4312c861.gif(image larger than 4 MB)

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  moshek

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  Posted 9 March 2025, 5:03 am EST

  I have a license for Document Solutions for PDF v6 Developer with DsPdfViewer Professional
  
  How do I update to the latest version? I need to buy a new license ?

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  prabhat.sharma

  

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  Posted 10 March 2025, 7:54 am EST - Updated 10 March 2025, 7:59 am EST

  Hi,

  It is required to buy a new license or renew your existing license to upgrade from Document Solutions Version 6 to the latest version. To get the license of the latest version, please connect with our sales team at:

  E-mail | us.sales@mescius.com
  
  Phone | (800) 858-2739 or (412) 681-4343 outside the U.S.A.
  
  Fax | (412) 681-4384

  In addition, we have observed that there is a lag while placing the checkboxes at their exact position in the DsPdfViewer Version 4, but there is no permanent displacement when zooming. Please refer to the attached sample at the bottom illustrating the same. However, as the checkboxes are displaced permanently on your end, could you please share the following with us:

  A stripped-down sample demonstrating the permanent displacement of the checkboxes.
  
  The exact version of DsPdfViewer used.
  
  System configurations.

  To upgrade to the latest version, you can download the latest version of DsPdfViewer from here and reference it in your project. The version 8 license key will be applied in this instance of DsPdfViewer.
  
  Please feel free to reach out if you encounter any further issues or require further guidance.

  Regards,
  
  Prabhat Sharma.

  

  DsPdfViewerSetup.zip