Image file created by IRange.ToImage is corrupted

Posted by: yyoshimura on 22 May 2022, 6:42 pm EST

    • Post Options:
    • Link

    Posted 22 May 2022, 6:42 pm EST


    We noticed that sometimes image file created by using IRange.ToImage is corrupted. The ToImage() method invocation was successful without any exceptions. Please refer attachment for reproduction.

    Please help to investigate this issue. Thank you.


  • Posted 23 May 2022, 2:17 pm EST


    Thank you for reporting this issue.

    We too can observe the issue and escalate this to the development team for investigation. We will let you know as soon as we get any update on this from their end.

    [Internal Tracking ID: DOCXLS-5990]


    Prabhat Sharma

  • Posted 9 June 2022, 10:22 pm EST


    We are glad to let you know that the issue has been fixed in the 5.1.2 version of the API so please upgrade to the latest version to resolve this issue:


    Prabhat Sharma.

  • Posted 21 June 2022, 11:40 am EST

    Thank you for your support. We confirmed that the issue was fixed.

Need extra support?

Upgrade your support plan and get personal unlimited phone support with our customer engagement team

Learn More

Forum Channels