Cannot open file in the SpreadJS designer

Posted by: khoapcse90038 on 12 February 2023, 7:26 pm EST

  • Posted 12 February 2023, 7:26 pm EST - Updated 12 February 2023, 7:37 pm EST

    Hi teams,

    I have a problem with this file. I cannot open it in the SpreadJS designer.

    The same issue when uploading in

    Please help me to check this issue.


  • Posted 13 February 2023, 2:44 pm EST

    Hello Khoa,

    We too can observe the issue on our end and apologies for the inconvenience caused.

    In order to investigate this further, we need the following information:

    Have you created this file using GcExcel API? If not,please let us know because this issue is specific to SpreadJS and you have created the case under a different folder. It should be created under:

    If you have created the file using GcExcel API, then please let us know the code you are using to create the Excel so that we can assist you further accordingly.


    Prabhat Sharma.

  • Posted 14 February 2023, 7:36 pm EST - Updated 14 February 2023, 7:42 pm EST

    Hi Prabhat,

    We’re checked again & found root cause.

    When create file in MS Excel and add SmartArt (like a picture inside). This file cannot open in SpreadJS designer.

    We also cannot found SmartArt in the top menu of website

    Did you support SmartArt in SpreadJS?

    Thanks & hope you reply soon. <3

  • Posted 15 February 2023, 10:28 pm EST

    Dear Khoa,

    I hope this message finds you well. My name is Ankit, and I have the privilege of serving you as a member of the SpreadJS Support Team.

    I wanted to inform you that I have created a new case for the issue you recently reported, and it has been assigned to you with the unique Case ID: CAS-38051-F4S4C7. To access this case and stay up-to-date on its progress, please visit

    We take your concerns seriously and want to ensure that you are informed every step of the way. As such, we will share all relevant information pertaining to the case itself, so you can be confident that we are doing everything in our power to address the issue.

    If there is anything further we can assist you with, please don’t hesitate to reach out to us. Our team is always eager and ready to help, and we want to ensure that you have a seamless experience with our product.

    Warm regards,


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