Product code or serial number is invalid

Product code or serial number is invalid

Posted by: gcresse on 14 November 2017, 2:11 pm EST

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  gcresse

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  Posted 14 November 2017, 2:11 pm EST

  My employer sent me a new development laptop and I need to install all existing software on the new machine. When I try to install Input Pro 1.0.13.0 it tells me that the product code or serial number is invalid but they are valid. Launching Visual Studio 2010, I just get errors about the license. I need to resolve this ASAP. The new laptop is Windows 10, the old laptop is Windows 7 Enterprise. I am an administrator on both laptops.

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  deepak.sharma

  

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  Posted 15 November 2017, 3:18 am EST

  Hello,

  You can provide us your product code and serial number so that we can check if they are valid.
  
  You can create a case here and attach your license information there:
  
  https://www.grapecity.com/en/support/new-ticket?product=spread

  I would also like to inform you that InputPro 1.0.13.0 is a very old product and has never been tested for Windows 10. We can not guarantee that it will install/work fine on latest environment.

  Thanks,
  
  Deepak Sharma

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  meansakti

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  Posted 16 October 2018, 5:59 am EST

  I am also facing the issue and I am getting “serial number is invalid” issue whenever I have entered the serial number, so anyone can tell me how I can resolve this license issue. I got Acer laptop no audio output device issue on my laptop then I resolved this from this site https://www.acersupportnumber.com/acer-support-number-europe/

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  grapecity

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  Posted 17 October 2018, 5:40 am EST

  Hello,

  Please make sure that you are entering correct serial number and correct version of Spread on your machine.
  
  You may contact our sales team in case the issue continues at :
  
  us.sales@grapecity.com

  Thanks,
  
  Deepak Sharma