Images not printed correct with Windows Update 24H2

Images not printed correct with Windows Update 24H2

Posted by: roman.mueller on 15 October 2024, 9:30 am EST

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  roman.mueller

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  Posted 15 October 2024, 9:30 am EST - Updated 15 October 2024, 9:36 am EST

  URGENT
  
  I have reports, which run correct up to now. When the Windows update 24H2 is installed, the pictures are not printed right anymore. I think it’s a general problem but it’s more often, when the SizeMode of the image is set to Zoom.

  

  2630×846 111 KB

  The image in the ReportDesigner is ok (right side in the picture) with SizeMode = Zoom. When the report is printed (left side), it’s not printed ok anymore with the mentioned Window Update.

  Please provide a solution asap.

  Sorry… put it into the Forum instead of Support Ticket.

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  katyayny.raghuvanshi

  

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  Posted 16 October 2024, 4:57 am EST

  Hi Roman,

  We are currently setting up the environment to replicate the issue on our end, as it appears to be related to a recent Windows update. This process may take 2-3 days, but we will try to provide an update as soon as we have completed testing and have more information to share.

  We highly appreciate your patience in the meantime.

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  katyayny.raghuvanshi

  

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  Posted 17 October 2024, 2:32 am EST

  Hi Roman,

  Thanks for your patience. We tested for the issue with the Windows Update 24H2 but couldn’t reproduce the same. It showed the expected behavior as observed in the older versions. Please see the attached screenshots.

  We would request that you please share with us your sample report with sample data where the issue is replicable so that we can test it at our end and investigate accordingly.

  Screenshots.zip

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  roman.mueller

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  Posted 17 October 2024, 3:15 am EST

  Please have a look at the support case CAS-53106-G7M0V9.

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  katyayny.raghuvanshi

  

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  Posted 17 October 2024, 3:22 am EST

  Hi Roman,

  As Logan has already escalated this case to our development team, we would request that you continue over the case CAS-53106-G7M0V9 for further updates.