Chart can not show on web in AR 18.0.4

Chart can not show on web in AR 18.0.4

Posted by: michael.zhong on 10 September 2025, 8:33 am EST

• 

  michael.zhong

  • Post Options:
  • Link
    Copy

  Posted 10 September 2025, 8:33 am EST - Updated 10 September 2025, 8:38 am EST

  when we build a rdlx report and preview in webdesigner, it can not show the chart.
  
  

  

  2820×1500 34.8 KB

• 

  michael.zhong

  • Post Options:
  • Link
    Copy

  Posted 10 September 2025, 9:46 am EST - Updated 10 September 2025, 9:52 am EST

  Btw, we build the sample report in desktop designer and it’s ok.
  
  

  

  2776×1786 120 KB

• 

  prabhat.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 11 September 2025, 2:24 am EST

  Hello Michael,

  Apologies for the inconvenience you’ve experienced.
  
  This is a known issue that has been resolved in ActiveReports version 19. We recommend upgrading to the latest version and letting us know if the problem persists.

  If you still encounter the issue with version 19, please share a sample (dummy) report with us so we can investigate it further.

  Regards,
  
  Prabhat Sharma

• 

  michael.zhong

  • Post Options:
  • Link
    Copy

  Posted 11 September 2025, 5:09 am EST

  It’s not a good news, we only have AR 18 license yet, what can we do now?

• 

  prabhat.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 11 September 2025, 9:12 am EST

  Hello Michael,

  We are discussing this with the development team to see if there is any workaround available in the version 18 to fix this issue.
  
  We will let you know as soon as we get any updates from the developers’ side.
  
  [Internal Tracking ID: AR-36254]

  Regards,
  
  Prabhat Sharma.

• 

  prabhat.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 11 September 2025, 3:26 pm EST

  Hello,

  Apologies for the misunderstanding.
  
  The report we were using before is created via ActiveReports 19 designer so it was not rendering in the ActiveReports 18 designer.
  
  Please find the report file created via AR 18 designer and working fine in the designer as well.
  
  test1.zip

  If you still face the issue, please share your stripped-down report so that we can assist you further accordingly.

  Regards,
  
  Prabhat Sharma.

• 

  michael.zhong

  • Post Options:
  • Link
    Copy

  Posted 11 September 2025, 11:12 pm EST - Updated 11 September 2025, 11:18 pm EST

  

  2854×1490 245 KB

  
  
  we import your test report into AR 18 webdesigner, it shows the blank zone and no contents in it.

• 

  kartik.dua

  

  • Post Options:
  • Link
    Copy

  Posted 12 September 2025, 6:51 am EST - Updated 12 September 2025, 6:56 am EST

  Hi,

  Thanks for the detailed screenshot!

  We tested this scenario using the WebDesigner_MVC product sample using the same report we had attached, and we were able to preview it in the Designer along with that we could see the chart rendering correctly in the viewer. Please see the attached screenshot for reference:

  

  1919×587 24.5 KB

  For your convenience, we’ve also attached our working sample. Could you please try with this sample on your side? You can follow the steps below:

  1. Run the sample
  2. Click on File menu
  3. Double-click the Page folder
  4. Open test1.rdlx

  If the issue still occurs after comparing with our sample, we would appreciate it if you could share a stripped-down version of your project where the problem can be reproduced. This will help us investigate further.

  Attachment: WebDesigner_MVC.zip

  Best Regards,
  
  Kartik