Mouse scroll speed issue with Apple mouse

Mouse scroll speed issue with Apple mouse

Posted by: trupti_kanase on 8 September 2017, 10:05 am EST

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  trupti_kanase

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  Posted 8 September 2017, 10:05 am EST

  Hi,

  I am facing some scroll speed related issue with apple mouse.
  
  Lets take an example, I am at row 1, when I slowly scroll down on the sheet using Dell mouse then it shows 4th row as my top row. but when I scroll with the same speed with apple mouse then it shows me 15 as my top row.

  I was debugging this issue & found that top-row gets changed on mouseWheel/ mouseScroll event & in case of Dell mouse that event gets fired only once but with the apple mouse this event gets fired minimum 4-5 times with the same scroll speed.
  
  Hence Scroll speed becomes too fast with apple mouse.

  Is there any solution to fix this issue?
  
  Thanks.

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  kevinashley

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  Posted 8 September 2017, 10:05 am EST

  Hello,

  This sounds like it might just be a general apple mouse issue and not related to SpreadJS (especially since it is running in a browser). Do you notice faster scrolling on other pages and applications with the apple mouse over the Dell mouse?

  Regards,
  
  Kevin

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  trupti_kanase

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  Posted 8 September 2017, 10:05 am EST

  Hi.

  I compared mouse scroll issue on Google spreadsheet with Dell mouse & with Apple mouse. I do not find any issue in that. Both are scrolling with same speed.

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  kevinashley

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  Posted 8 September 2017, 10:05 am EST

  Hello,

  I have asked the developers to look into this, as I don’t have an Apple mouse to test this out with. They might be able to provide more information about what could be causing the issue.

  Regards,
  
  Kevin

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  kevinashley

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  Posted 8 September 2017, 10:05 am EST

  Hello,

  The developers have some information regarding the issue, but they are sure it is not a Mac OS problem:

  It might be related to another scroll mode of the Apple mouse (some high-end mice support this as well), called stepless scroll mode. In that mode, the mouse wheel will scroll smothly, and during the mouse wheel scrolling process, the mouse driver will trigger multiple mouse wheel events.

  It doesn’t look like the developers have the mouse to debug or fix the issue, see if your mouse is using this stepless scrolling mode.

  In addition, which kind of Apple mouse are you using? The Apple Mouse or Magic Mouse?

  http://www.apple.com/shop/product/MB112LL/B/apple-mouse?fnode=9d
  
  http://www.apple.com/shop/product/MLA02LL/A/magic-mouse-2?fnode=9d

  Regards,
  
  Kevin

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  trupti_kanase

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  Posted 8 September 2017, 10:05 am EST

  Hi Kevin,

  I found this bug with Magic mouse.

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  kevinashley

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  Posted 8 September 2017, 10:05 am EST

  Hello,

  Thank you, the developers will look into it further and try to fix it once they get a chance and have an Apple Magic Mouse to debug the issue.

  If there is any more information you can provide about the mouse such as any different modes it has that might be causing the issue, that would be helpful.

  Regards,
  
  Kevin

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  saurabhgupta

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  Posted 8 September 2017, 10:05 am EST

  Hi,

  We are facing the same problem. Is this fixed, if yes can you give a link to it(or tell the fix). If not, when are you guys planning to fix this.

  Regards,
  
  Saurabh

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  kevinashley

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  Posted 8 September 2017, 10:05 am EST

  Hi Saurabh,

  It does not look like this issue was fixed, though it was reported in V9. Do you see the same issue in V10?

  Regards,
  
  Kevin

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  reeva

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  Posted 8 September 2017, 10:05 am EST

  Hello,

  SpreadJS V10 Service Pack 1 has been released, and your issue should be fixed in this release. You can download it from our website.

  Regards,
  
  Reeva

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  ClemEvelyn313

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  Posted 4 October 2018, 2:34 am EST

  I was experiencing the same issues after just installed the new OS 10.12.2 and it fixed the problem on both of my Macs. you can visit https://www.appletechnicalsupportnumbers.com to fix this issue if you still having after installing a new OS version.

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  jimmyfyhbj

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  Posted 16 October 2018, 3:35 am EST

  I had faced the same issues after just installed the new OS 10.12.2 and it fixed the problem on both of my Macs. I contact with Apple Application Support to fix this issue if you still having after installing a new OS version. visit here: https://www.ipadsupportnumber.com/blog/fix-apple-application-support-error-2/

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  terebin538

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  Posted 25 October 2018, 2:19 am EST

  In this post, I like your tips and trick so thanks for sharing this great post. If you are facing error gmail error 007.
  
  https://www.gmailtechnicalsupportnumbers.com/blog/gmail-server-error-007/

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  neilbhisma2671

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  Posted 29 October 2018, 2:43 am EST

  To resolve Scroll Speed issue with Apple mouse you just need to adjust double-click & scrolling speed of your mouse. To do this follow this few instructions:

  Go to the Apple Menu, Choose System preferences.
  
  Now from the System Preferences window, select Accessibility.
  
  In the left sidebar, select mouse & adjust it by double-clicking.

  Still getting issue then i suggest you to follow this blog: [b]https://www.mactechnicalsupportnumbers.com/blog/itunes-error-1671/[/b], to know more about it.