Issue with "deleteDialog" Command Not Triggering in Deployed Version

Issue with "deleteDialog" Command Not Triggering in Deployed Version

Posted by: kavan155gondalia on 3 September 2025, 9:16 am EST

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  kavan155gondalia

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  Posted 3 September 2025, 9:16 am EST

  Hi,

  We are facing an issue with SpreadJS related to the “deleteDialog” command.

  In our application, we are registering a function on the “deleteDialog” command using:

  spread.commandManager().register("deleteDialog", function () {...})

  This works perfectly in our local environment. However, after deploying the application, the registered function no longer gets triggered.

  A few additional details:

  • It was working fine in deployed environments earlier, so this is a recent issue.
  • We are using the temporary license keys provided for the deployed version.
  • No changes have been made to the command registration logic itself.

  Could you please help us identify why the “deleteDialog” command is not firing in the deployed environment? Is there any limitation with temporary keys that might affect this behavior?

  Looking forward to your guidance on resolving this.

  Thanks & Regards,
  
  Kavan Gondalia

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  priyam.kushwaha

  

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  Posted 4 September 2025, 2:47 am EST - Updated 4 September 2025, 2:52 am EST

  Hi,

  As I understand, you are experiencing an issue where the registered delete command in the command manager is not triggering in your deployed environment.

  We attempted to reproduce the behavior on our side with the available information but were unable to do so—it is triggering as expected for us. Please refer to the attached GIF and sample.

  GIF:

  Sample: Sample.zip

  To better assist you, could you share a minimal working sample along with the steps to replicate the issue, or modify the provided sample to demonstrate the behavior? This will help me investigate more thoroughly. Additionally, it would be helpful if you could provide a GIF or video illustrating the issue.

  Since the license key is confidential and customer-specific, please share the key you are using in your deployed environment through the private support portal instead of the public forum, along with the above information. This will allow us to replicate the issue and assist you accordingly.

  Regards,
  
  Priyam