KeyTips do not work in Ribbon/Backstage application when connected via RDP

KeyTips do not work in Ribbon/Backstage application when connected via RDP

Posted by: agulik on 29 November 2023, 4:32 pm EST

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  agulik

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  Posted 29 November 2023, 4:32 pm EST - Updated 29 November 2023, 4:37 pm EST

  I have a Winforms application using version 2022v3 (584). It has C1Ribbon and C1BackstageView, both setup with KeyTips. When I run the application on my local PC, the KeyTips work as expected:

  

  However when I run the same application on a remote Windows PC and connect to it via windows Remote Desktop Connection, the KeyTips do not work. I have observed the KeyTips (and in general the Alt key) do work in other applications (Word, Notepad, etc) on that same machine.

  Do you know why this is the case, or how I might resolve this?

  Thanks,
  
  Andrew

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  uttkarsh.matiyal

  

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  Posted 30 November 2023, 8:14 am EST

  Hello Andrew,

  Thank you for bringing this matter to our attention.
  
  We were able to replicate the behavior at our end, so we have initiated a query with the developers regarding this matter. Rest assured, as soon as we obtain the necessary information, we will communicate it to you.[Internal Tracking Id - C1WIN-31441]

  Thank you for your understanding and cooperation.

  Regards,
  
  Uttkarsh.

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  uttkarsh.matiyal

  

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  Posted 5 July 2024, 5:41 am EST

  Hello Andrew,

  As per the developers, this is the expected behavior. You can set the CaptureAltKeyInTerminalSession property to enable key tips for a terminal server as follows:

  c1Ribbon1.CaptureAltKeyInTerminalSession = true;

  Note: The Alt key may not work correctly after pressing Alt+Tab keys in terminal server session.

  Regards,
  
  Uttkarsh.