Save fillable pdf issue

Save fillable pdf issue

Posted by: boyuan.sun on 16 May 2024, 11:50 am EST

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  boyuan.sun

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  Posted 16 May 2024, 11:50 am EST - Updated 16 May 2024, 11:55 am EST

  while I try to save a filled pdf form, I got below error at the beginning, it seems after a little bit time it is gone. not sure why, can you help?
  
  

  

  734×181 17.8 KB

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  nitin.sharma

  

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  Posted 29 May 2024, 3:27 am EST

  Hi,

  We are unable to replicate this issue at our end. Could you please test with this demo: https://developer.mescius.com/document-solutions/javascript-pdf-viewer/demos/acroforms/form-filler/purejs
  
  Try filling this Pdf and save it at your end.
  
  If this demo is working then share more details about your application. How you are implementing your Pdf Saving functionality in PdfViewer.
  
  If this demo doesn’t works, please share the error screenshot.
  
  Regards,
  
  Nitin

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  boyuan.sun

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  Posted 6 June 2024, 1:06 pm EST - Updated 6 June 2024, 1:11 pm EST

  Hi,

  Thanks for your reply!

  the demo is working. But the POC we did on our side is like this:

  I deploy the support api to our QA server and our UI is also running on server. I use the build in save function. while I try to save the pdf, sometime I got the error as previous screenshot and sometime it saved fine. save function is not working consistently.

  while I try it from localhost, once I point to the api on QA server, it shows “support api server not available.” if I point to api on single server, then it is working.

  I am using a temporary license key.

  the api I used is from the demo download and it has stated support local testing. is it the issue? how can we make it work on server?

  Thanks!

  

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  nitin.sharma

  

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  Posted 7 June 2024, 7:40 am EST

  Hi,

  Could you please provide the stripped down sample replicating this issue? We need to replicate this issue, so we can investigate this and assist you better.

  Regards,
  
  Nitin

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  boyuan.sun

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  Posted 7 June 2024, 3:27 pm EST

  Thanks for your reply!

  I am not sure how to stripped down a sample of the issue. but the attached text file is the request and payload while I click the save button. while I notice the token states something about demo, would that be the cause? what does the token do?

  Boyuanexception while save failed.zip

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  nitin.sharma

  

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  Posted 11 June 2024, 8:26 am EST

  Hi,

  Apologize for the inconvenience but we are unable to replicate this issue at our end.
  
  Here is the Sample: FormFiller.zip
  
  Please check it with your sample. If it replicates, please share your Pdf file. So, we can test it at our end to investigate on this issue better.
  
  If it doesn’t replicate, please compare your sample with the attached sample.

  regards,
  
  Nitin

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  boyuan.sun

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  Posted 24 June 2024, 4:55 pm EST - Updated 24 June 2024, 5:00 pm EST

  Nitin,

  Apologize for my late responds. I cannot run the sample, the support api returns error as below screenshot. please check.

  thanks!

  

  1152×648 92.7 KB

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  nitin.sharma

  

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  Posted 25 June 2024, 2:51 am EST - Updated 25 June 2024, 2:56 am EST

  Hi,

  Apologize, it seems like Web Support API is missing in the sample. Please download the WebAPI.zip file from the below DropBox URL: https://www.dropbox.com/scl/fo/j70ctdxyl0gyvjv4tydk2/AL21GNOVuts6OeVFnvfAncA?rlkey=zkam2btppc9n4askwh4qgx9bd&st=8xukynjd&dl=0

  Just paste the WebAPI.zip in The sample provided earlier like the below image:
  
  

  Then execute the Run.cmd file to run the sample.

  Regards,
  
  Nitin

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  boyuan.sun

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  Posted 16 July 2024, 4:52 pm EST

  sorry for the late reply, I cannot access dropbox, can you share the WebAPI.zip here?

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  nitin.sharma

  

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  Posted 17 July 2024, 1:57 am EST

  Hi,

  We can’t share the zip file here it is a large file and this portal only accepts 5MB size limit.
  
  Please download it from the below URL: https://www.dropbox.com/scl/fi/8dwhmqqx79n3evyq46a5o/WebApi.zip?rlkey=zqvvghvabnukcra2rgielab1c&st=nqja3lh2&dl=0

  Note: It will be automatically deleted after one week. You have another option to download this WebAPI.zip: Download any demos zip form here: https://developer.mescius.com/document-solutions/javascript-pdf-viewer/demos/view-pdf/purejs
  
  Every demo consists WebAPI.zip just download the full sample by clicking on the zip icon button.

  Regards,
  
  Nitin

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  boyuan.sun

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  Posted 25 July 2024, 10:29 am EST

  hi, it seems WebAPI.zip is removed from dropbox, would you mind share it again?

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  nitin.sharma

  

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  Posted 26 July 2024, 1:57 am EST

  Hi,

  Please download it from here: https://www.dropbox.com/scl/fo/lqmeh15279cnbh3nipdzi/AHVrPxdW0CbI5gAGLsxeI2o?rlkey=79fw9i68abfwgd0yt9ib9flm8&st=n572sxk6&dl=0

  Note:- It will be deleted after 1 week

  Regards,
  
  Nitin

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  boyuan.sun

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  Posted 12 August 2024, 2:30 pm EST

  somehow we still have the same issue after I use the purchased license. is there a way we can setup a working session on this? please let me know the procedure and contact

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  nitin.sharma

  

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  Posted 13 August 2024, 6:21 am EST

  Hi,

  We apologize for the inconvenience. We are discussing this issue with the development team. Once we have any updates on this issue we will connect with you[internal Tracking Id - DOC-6464].

  Regards,
  
  Nitin