Reset button and logo display issue

Reset button and logo display issue

Posted by: boyuan.sun on 24 June 2024, 6:30 pm EST

• 

  boyuan.sun

  • Post Options:
  • Link
    Copy

  Posted 24 June 2024, 6:30 pm EST - Updated 24 June 2024, 6:37 pm EST

  Hi,

  We have two issues while rendering fillable PDF form.

  1. a logo on right top Conner is not displaying.
  2. we have a button on the top of the PDF file to reset all the fillable fields which is not working.

  Please help.

  I attach the screenshot below and the sample pdf file.

  

  1699×648 93.1 KB

  
  
  50-0120.zip

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 26 June 2024, 9:14 am EST

  Hi,

  1. We are able to replicate this issue at our end. This seems like a bug. So we have escalated this issue to the development team. will get back to you once we have any updates from the.[Internal Tracking Id - DOC-6303]

  2. Reset button i incorrectly added on the Pdf. Please refer the modified Pdf with working Reset Button: 50-0120_Mod.zip

  regards,
  
  Nitin

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 3 July 2024, 6:41 am EST

  Hi,

  Regarding issue 1., Please, use the fieldsAppearance option if you wish to render embedded in PDF button appearance. (see Code snippet)

  var viewer = new DsPdfViewer("#root", {
    fieldsAppearance: { pushButton: "Predefined" }
  });
  viewer.addViewAreaStyle(".pushButton button { color: transparent; }");

  Please get back to us if you face any issues.

  Regards,
  
  Nitin

• 

  boyuan.sun

  • Post Options:
  • Link
    Copy

  Posted 12 August 2024, 2:27 pm EST

  now the logo is properly displayed. but for reset button, user is using software named Designer to create/modify PDF, the software provide a button which is reset type and serve reset function. have you ever test with PDF which is created from Designer? also I attach the source file from Designer.

  thanks!50-0120.zip

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 13 August 2024, 6:27 am EST

  Hi,

  Thanks for the acknowledgment.
  
  Could you please provide more information? Which Designer your customer is working with? We need to investigate with this designer. Could you please provide some links for that? So, we can investigate this further.

  regards,
  
  Nitin

• 

  boyuan.sun

  • Post Options:
  • Link
    Copy

  Posted 16 August 2024, 3:52 pm EST - Updated 16 August 2024, 3:58 pm EST

  it is Adobe Designer, please see the screenshot bleow, also I attached the xdp file.

  thanks!

  Boyuan 50-0120.zip

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 19 August 2024, 3:25 am EST

  Hi,

  We are discussing this with the development team. Will let you know once we have any updates from the development team.[internal; Tracking Id - DOC-6478]

  regards,
  
  Nitin

• 

  nitin.sharma

  

  • Post Options:
  • Link
    Copy

  Posted 26 August 2024, 5:37 am EST

  Hi,

  We apologize for the inconvenience. As per the development team, This is a limitation of the viewer: We reviewed the document you attached, which contains both AcroForms and XFA forms. The actions for the AcroForms are defined within the XFA content. Currently, we do not support XFA forms that are mixed with AcroForms.

  Regards,
  
  Nitin