AR16 terminal server

AR16 terminal server

Posted by: darin on 6 July 2022, 4:19 pm EST

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  darin

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  Posted 6 July 2022, 4:19 pm EST

  We have just upgraded from AR11 to AR16. When we run our application (windows EXE) from the terminal server RDP’d and logged into it, printing to a network printer, it takes 15 seconds to send to the printer.

  When we run the application from a mapped drive to the RDP server and print to the same printer, it takes 5 seconds.

  When we were using AR11 both scenarios would take less than 1 second. We upgraded from AR11 to AR16, and also upgraded from .NET 4.5 to .NET 4.8.

  Any thoughts on what i can look at to solve the issue (we have a customer that it went from 1second to over a minute).

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  darin

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  Posted 7 July 2022, 6:31 am EST

  This is a major issue with the upgrade from AR11 to AR16. Our reports used to take 1 second to turn over to the printer, now they are 10+ seconds (and for some customers it is up to and over a minute).

  This morning i have taken our application and dropped it from .NET 4.8 to .NET 4.6.2 to see if the .NET version changed anything and it does not, it is still taking 8-10 seconds to give it to the printer.

  Nothing has changed in our network, so the only change was the upgrade from AR11 to AR16 (and the corresponding .NET change required from 4.5 to 4.6.2).

  our code:
  
  myRpt.Datasource=mySQLDataReader (the result of the SQL Select statement)
  
  myRpt.Document.Printer.PrinterName=HPPrinter
  
  myrpt.document.printer.printersettings.copies=1
  
  myrpt.addassembly(system.reflection.assembly.load(“System.Windows.Forms, etc”)
  
  myrpt.run(false)
  
  myrpt.document.print(false,false,false)

  the myrpt.document.print is where the 10 seconds is taking place.

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  darin

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  Posted 7 July 2022, 6:43 am EST

  This is happening on both terminal server and also with local network printers not using RDP. All my testing this morning was to a local network printer with no RDP.

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  akshay.rajput

  

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  Posted 8 July 2022, 5:05 am EST

  Hi Darin,

  As discussed on your support case CAS-32651-T1H9Z7 slower printing performance ActiveReports v16 is a known issue and we are already working on it the fix will be released around August or September 2022 with ActiveReports v16.1.3. The printing performance should be much better then compared to what it is in the current version.

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  akshay.rajput

  

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  Posted 14 July 2022, 10:35 am EST

  Hi Darin,

  Although, I have already notified you over a different forum thread, I would still like to add up here also just so if anyone else having similar issues surfs this forum thread should know the current solution also, which is that we have released a hotfix for the printing issue for ActiveReports 16. The printing performance should be much better than before.

  You can download the hotfix using the following link:
  
  https://cdn.grapecity.com/ActiveReports/ar16/ActiveReports-v16.1.3.msi

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  solomos

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  Posted 3 September 2024, 5:10 am EST

  Hi, I am facing the same issue while using Active Reports 17. Does the same problem exist in AR17?

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  katyayny.raghuvanshi

  

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  Posted 4 September 2024, 1:36 am EST

  Hi Solomos,

  The issue of slow printing in ActiveReports 17 seems to have been fixed in v18.1. We would suggest that you upgrade to the same.

  You may download ActiveReports 18 from the attached link and utilize its features free for the first 30 days: Download ActiveReports 18

  After downloading, you may refer to the attached documentation link for the detailed installation process: Install ActiveReports

  You may then use the ActiveReports File Converter tool to upgrade your existing reports to ActiveReports 18. You may refer to the following documentation link for the detailed conversion process using the converter tool:

  • ActiveReports File Converter

  In addition to that, there have been many breaking changes between the versions. Hence, it is suggested to refer to the breaking changes for each version using the following links before upgrading:

  • Breaking changes from ActiveReports 17 to ActiveReports 18

  We hope this helps. Let us know if you face any issues or have any further questions, and we’ll be glad to assist!

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  solomos

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  Posted 4 September 2024, 4:41 am EST

  After purchasing the new Developer License, we just finished updating our apps from the older version to Active Reports 17. Do you imply that you will not issue a hotfix for a version of active reports released just a year ago?

  I am sorry but this is unacceptable!!!

  Nevertheless, this is a major issue. it affects a huge number of in-house as well as cloud-hosted installations all over the world

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  katyayny.raghuvanshi

  

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  Posted 5 September 2024, 12:37 am EST

  Hi Solomos,

  We understand your concern, but it has been more than 1.5 years since the release of ActiveReports 17, and the development team has no plans to roll out any releases for the same. Additionally, since the issue has been fixed in the latest version, we would suggest you upgrade to the same for the fix and other latest features.

  Further, you may contact our sales team at activereports.sales@mescius.com for purchasing an ActiveReports 18 license.

  We again appreciate your understanding and cooperation in the matter!