Bad Printing Quality after Upgrade AR11 -> AR17

Bad Printing Quality after Upgrade AR11 -> AR17

Posted by: travis.beltrametti on 6 June 2024, 8:20 pm EST

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  travis.beltrametti

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  Posted 6 June 2024, 8:20 pm EST - Updated 6 June 2024, 8:25 pm EST

  We upgraded our product to use AR 17, and now have a bad print quality with the exact same report. What can we do about it?

  

  1825×720 254 KB

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  anand.sinha

  

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  Posted 9 June 2024, 6:51 pm EST

  Hi Travis,

  As far as the image is concerned if this issue does not occur when you preview the report on your system then it is very likely that this issue is specific to the printer/printer drivers.

  However, could you please try upgrading to the latest version of ActiveReports 17 from here Download Version History and test if the issue persists?

  If the issue persists please try sharing a sample that replicates this issue so we can test the same on our end and further investigate the same.

  Regards,
  
  Anand

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  travis.beltrametti

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  Posted 10 June 2024, 1:04 am EST

  Hi Anand

  It cannot be specific to the printer drivers because it behaves differently on the exact same system with the exact same report but different versions of AR. We cannot change printer settings for all of our 1000 customers to make it work. It’s either a bug or a setting which we are unaware of.

  Nonetheless, I’ll try to update to latest hotfix.

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  anand.sinha

  

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  Posted 10 June 2024, 4:12 pm EST

  Hi Travis,

  Sure, please do let us know your observations after updating to the latest version of ActiveReports 17 and if the issue persists please try sharing a minimal sample that replicates the issue so we can test the same on our end and further investigate the issue.

  Regards,
  
  Anand

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  travis.beltrametti

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  Posted 10 June 2024, 11:13 pm EST

  Unfortunately upgrading to 17.3 didn’t help. The quality is bad. I made a test to reproduce. Of course you would need a receipt printer to test this.

  https://1drv.ms/u/s!AsFVs6zF6djEoJltT8MwhkGYfY6Z8A?e=FzSXoi

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  anand.sinha

  

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  Posted 11 June 2024, 8:11 pm EST

  Hi Travis,

  We tried printing your reports using both of your Bad/Good print projects and there does not seem to be much difference between the prints (see attached image).

  However, as we do not have a receipt printer to test the issue with therefore we have escalated this issue to our development team with Ticket ID: AR-33654 and will let you know of any updates we get from them.

  Regards,
  
  Anand

  DifferenceInPrint_AR11_AR17_RegularPrinter.zip

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  anand.sinha

  

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  Posted 12 June 2024, 10:22 pm EST

  Hi Travis,

  As per the development team ActiveReports from version 13 onwards rendered text as images using DsDocs/GcDocs instead of GDI+ to make the reports WYSIWYG, unfortunately, we cannot revert back to GDI+ as it has a lot of problems but they have suggested that you may try using different fonts or use custom fonts which seems appropriate for your requirements.

  Apologies for the inconvenience.

  Regards,
  
  Anand

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  travis.beltrametti

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  Posted 14 June 2024, 5:38 am EST

  That are indeed bad news :-(. Aren’t there any settings to improve the quality?

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  katyayny.raghuvanshi

  

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  Posted 17 June 2024, 2:56 pm EST

  Hi Travis,

  We understand your concern, but as per our development team, the workaround for this issue would be to use different fonts.

  We appreciate your understanding!