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ComponentOne offers various support options. For a complete list and a description of each, visit the MESCIUS website to explore more.
Some methods for obtaining technical support include:
- Online Resources
ComponentOne provides customers with a comprehensive set of technical resources in the form of Licensing FAQs, samples, demos, and videos, searchable online documentation and more. We recommend this as the first place to look for answers to your technical questions.
- Online Support
The online support service provides you direct access to our Technical Support staff via Submit a ticket. When you submit an incident, you immediately receive a response via e-mail confirming that the incident is created successfully. This email provides you with an Issue Reference ID. You will receive a response from us via an email within two business days.
- Product Forums
Forums are available for users to share information, tips, and techniques regarding all the platforms supported by the ComponentOne Xamarin Edition, including Xamarin Forms, Xamarin.iOS and Xamarin.Android. ComponentOne developers or community engineers will be available on the forums to share insider tips and technique and answer users' questions. Note that a user account is required to participate in the Forums.
- Installation Issues
Registered users can obtain help with problems installing Xamarin Edition on their systems. Contact technical support by using the online incident submission form or by phone (412.681.4738). Please note that this does not include issues related to distributing a product to end-users in an application.
- Documentation
ComponentOne documentation is available online and PDF files can be downloaded for offline viewing. If you have suggestions on how we can improve our documentation, please send feedback to support forum.
Note: You must create a user account and register your product with a valid serial number to obtain support using some of the above methods.