# Troubleshooting

## Content

When Data Wizard does not load or behaves unexpectedly:

1. Check the current day's log for Warning and Error entries. See [Logging](/componentone/docs/services/online-datawizard/troubleshooting/logging).
2. If the log does not provide enough information, collect a full log. See [Collecting Diagnostic Logs](/componentone/docs/services/online-datawizard/troubleshooting/logging#collecting-diagnostic-logs)[.](https://grapecity.atlassian.net/wiki/spaces/~7120204eedb1722ec14be1979f13c853dbf3ca/pages/5591859827 "https://grapecity.atlassian.net/wiki/spaces/~7120204eedb1722ec14be1979f13c853dbf3ca/pages/5591859827")