# Contacting Support

This topic contains contact information of the ActiveReports support team.

## Content



If you face problems licensing ActiveReports even after you have tried [Fixing Licensing Errors](/activereportsnet/docs/v19.2/developers/ar-how-licensing-activereports/fixing-licensing-errors) and [Submitting a Reactivation Request](/activereportsnet/docs/v19.2/developers/ar-how-licensing-activereports/submit-reactivation-request), please contact our **Support Team** using any of these channels:

| Web site | [https://developer.mescius.com/support/contact](https://developer.mescius.com/support/contact) |
| --- | --- |
| E-mail | [activereports.sales@mescius.com](mailto:activreports.sales@mescius.com) |
| Phone1 | (412) 681-4738 |

1Phone support is available for customers that have **Platinum Support** included with their purchased products or **issues** related to licensing or installation of a product. Monday through Friday during regular business hours (EST).

For information on Platinum Support, visit our website at [https://developer.mescius.com/support/plans/](https://developer.mescius.com/support/plans/).